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OUR POLICY,
TERMS & CONDITIONS

CUSTOMER CARE

At The Nook, our mission is to support families in building their businesses and community while being present for the moments that matter with their children. Our Customer Care Policy is rooted in kindness, professionalism, and community. Here's what you can expect from us—and what we ask in return:

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🤝 Our Commitment to You:

  • Warm & Welcoming Environment: We strive to make every visit feel like a breath of fresh air. You’ll always be greeted with respect, kindness, and understanding.

  • Responsive Support: Whether it's a billing question, scheduling concern, or suggestion for improvement, we respond to all inquiries within 1–2 business days.

  • Continuous Improvement: Your feedback shapes our growth. We actively listen to suggestions and regularly update services, programming, and space features to better meet your needs.

  • Safe & Clean Space: We prioritize cleanliness and safety throughout our work and play areas. Our team performs daily checks to maintain a welcoming environment for moms and kids alike.

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🌿 What We Ask From You:

  • Respect for the Space: Please treat our shared environment with care. Clean up after yourself and your children, and use resources mindfully.

  • Consideration for Others: The Nook is a space of mutual support. Kindness and patience go a long way in building a thriving community.

  • Communication: If you need help, have a concern, or encounter an issue, please reach out to our staff—we’re here for you!

  • Supervision of Children: While we offer a kid-friendly play area, children remain under the responsibility of their parents at all times.

 

We’re proud to create a space where moms feel supported both personally and professionally. Thank you for helping us make The Nook a place that empowers and uplifts everyone who walks through the door.

PRIVACY & SAFETY

Privacy & Safety Policy

The Nook is committed to protecting the privacy of our members and ensuring the safety of every mom and child who enters our space. We have established the following policies to uphold our standards of respect, security, and community well-being.

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👩‍👧 Child Safety

  • Parental Responsibility: All children must be accompanied by a parent or guardian who remains on-site at all times. The Nook does not provide babysitting or childcare services.

  • Play Area Use: The playroom is designed for children ages 0–8 and is intended for supervised, respectful play. Parents are responsible for their child’s behavior and safety.

  • Health & Hygiene: For the safety of all, children and adults who are ill should stay home. Hand sanitizers and cleaning supplies are available throughout the space.

  • Socks are required and no shoes in the ball pit or Kid Zone are allowed.

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🔒 Member Privacy

  • Personal Information: We collect only essential information (e.g., name, email, emergency contact) to provide services and communicate with our members. This data is never shared or sold.

  • Photos & Media: We will never share photos or videos of you or your children without your permission. 

  • Wi-Fi Usage: Free Wi-Fi is provided to all members. We recommend avoiding sensitive transactions on shared networks and using personal discretion when working online.

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🛡️ Safety in the Space

  • Secure Access: The Nook operates during posted business hours. Only members and registered guests are permitted in the space.

 

Conduct Expectations:

  • Disruptive, discriminatory, or aggressive behavior will not be tolerated. We reserve the right to revoke access for any individual who compromises the safety or well-being of others.

  • Emergency Preparedness: Our staff is trained in basic emergency response procedures, and exits are clearly marked. 

 

We are committed to fostering a space that feels like home—safe, supportive, and empowering for adults and the children in their care. By joining The Nook, you agree to respect and uphold these policies.

PAYMENT METHODS

We ONLY accept credit and debit cards.  No cash or checks.

Payment Methods
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